Managed IT
The Trusted IT Support Provider for SMBs
Technology that runs smoothly, securely and sets your business up for what’s next – instead of slowing you down. Our friendly experts make managed IT for Melbourne and Sydney SMBs simple, backed by a proactive, strategic and people-first approach. You get IT that just works and moves your business forward.
Managed IT
We don’t just wait for something to break. You gain a technology partner that continuously monitors, maintains and secures your IT. That translates to a more productive team, safe systems and data, and confidence technology is keeping up. And with less time spent fixing recurring problems, we’ve got more time to tailor strategies and help your business improve. Ready to transform your IT experience?
Dedicated Experts That Know Your Business
You work with dedicated engineers, so support always comes from someone who knows your business.
We get to know your team and technology environment, so you’re never left starting from square one. Instead, we’re better set up to support you – from proactive guidance to more effective solutions, and a stronger partnership. We don’t just stick to phone calls or emails either. Our friendly experts know the value of a face-to-face conversation, so you can expect regular check-ins at your office or on-site.
Responsive Remote and In-Person Support
Gain fast, reliable and scalable support from our skilled, certified team – over the phone and in-person.
Our service desk is built to deliver rapid support from real, skilled people. When you call, we pick up the phone fast – with an average answer time of 26 seconds. No waiting around, and no navigating an automated system, just help from a team focused on efficient resolution. And when you need 24/7 support, we’ve got support agreement options that make sure you’re covered.
We know remote assistance isn’t always the right fit, so regular on-site support is also a staple of our managed IT offering. Our experts build a stronger understanding of your environment, spot issues to before they escalate and affect your operations, and provide hands-on help when it matters.
Regular ICT Health Checks
Health checks are at the heart of our proactive approach. We review your entire IT environment to identify risks and opportunities, and deliver clear reporting that covers our findings and practical next steps.
Monthly ICT health checks ensure you can expect continuous improvement across:
System performance
Cyber security posture
Backups and disaster recovery plans
Software and hardware
Network infrastructure
And when your report is ready to go, we don’t just send it your way and move on. Your dedicated engineers schedule a visit and go through the results and recommendations in person. We review the current state of your IT, take the time to understand business goals, and see where there’s room for improvement. As a result, technology aligns with what you need while remaining secure, efficient, and supportive.
SMBs we’ve supported
Client Success Stories
We make IT simple, so local businesses can thrive. Here’s how we’ve helped clients understand technology and make IT work for them – not the other way around.
01
Pancare Foundation
Helping Pancare stay connected and deliver care When the pandemic hit, Pancare faced a major challenge: half its revenue gone
SMBs we’ve supported
Client Success Stories
We make it easy to enhance and secure IT, so local businesses can thrive. Here’s how we’ve helped clients understand technology and make IT work for them – not the other way around.
01
Pancare Foundation
Helping Pancare stay connected and deliver care When the pandemic hit, Pancare faced a major challenge: half its revenue gone
Our Managed IT Process
Smooth Onboarding
Our onboarding process is designed to be simple, structured and low impact.
We learn your environment and capture critical information, take over responsibilities, resolve long-standing issues and get started from day one. At the end of onboarding, your business is more secure and better supported.
01
Ongoing Support
You gain proactive maintenance and monitoring, and responsive in-person and over the phone support from your dedicated team.
We focus on practical advice and solutions, and building strong partnerships that drive more efficient, secure and agile technology.
02
Regular IT Reviews
We run monthly ICT health checks and reviews. You get a clear picture of where your IT stands, and understand where proactive improvements can support your team, current and future goals, and business outcomes.
When your report is ready, we go through findings and recommendations without any IT jargon, so you can confidently make the right decisions for your business.
03
Ready to Get Started?
We’re the trusted technology partner of SMBs in Melbourne and Sydney, and we have been since 1987. Today we support 150 businesses across Australia and have earned a 99.99% customer satisfaction rating, but our clients are never just a number. With dedicated teams we get to know you, make IT simple at every step, and ensure you’re confident in your technology – so you can focus on running your business.
Interested in working together? It all starts with a friendly conversation.
Other Services
We’re a one stop shop for your SMB’s technology needs. One dedicated team, keeping IT easy, secure, and ready to take on what’s next.
Cyber Security
Minimise risks and downtime, meet compliance, and keep your data, systems, and reputation safe. Our managed cyber security services and multi-layered approach ensure you’re confident in your defences, and gain peace of mind.
AI Solutions
Save time, improve decision making, and transform your business with AI solutions. We help with secure adoption, and deliver training to ensure your team has the skills and confidence to make the most of AI tools including Microsoft Copilot.
FAQs
What is managed IT?
Managed IT is a proactive approach to looking after your technology. Unlike reactive break-fix support, which waits for something to break, managed IT focuses on monitoring, maintaining, securing and continually improving your IT environment. The outcome is technology that keeps your business running smoothly and securely, and ready to take on what’s next.
Do you provide a dedicated account manager or engineer?
Yes. Every BusinessWorks customer is assigned both a Primary Engineer and a Secondary Engineer who know your business, users, systems and goals. This approach ensures you get better, faster support and solutions from a team who understand your people and what matters.
How quickly do you respond to support requests?
Customer service is at the heart of everything we do. Our service desk has been built so you gain fast access to real people, not automated systems. Our experienced team answers calls quickly and focuses on resolving issues efficiently – all while delivering a positive customer experience. Our average call answer time is approximately 26 seconds.
Do you provide onsite support?
Yes. While we provide a wide range of remote support services, we strongly believe in the value of face-to-face relationships. Our engineers regularly visit customer sites to better understand their environment, provide hands-on support and build stronger partnerships.
Do you provide after hours support?
Yes. BusinessWorks provides 24/7 support options for customers when required. Depending on your support agreement, after-hours assistance can be provided as part of an unlimited support arrangement or on a pay-as-you-go basis.
How often will you visit our office?
BusinessWorks provides monthly ICT Health Check Reviews. These reviews allow our engineers to meet with you, review your technology environment, discuss business goals, identify opportunities for improvement and ensure your IT continues to effectively support your business.
Can you support multiple offices?
Yes. BusinessWorks supports organisations across Australia, from single-site businesses through to multi-office operations. With offices in Melbourne, Sydney and Perth, combined with our national partner network, we can provide both remote and onsite support virtually anywhere in Australia.