Microsoft 365 Copilot
Copilot, Made Easy for Your SMB
Microsoft 365 Copilot changes how work gets done, so you can boost productivity and efficiency every day. We make sure you get the journey and management right, so you can reduce risk and give your people the skills to use AI well. When you want to work smarter, simpler and safer, we’re the go-to Copilot experts in Melbourne and Sydney.
Copilot
Microsoft Copilot gives SMBs a competitive edge, and enables your team to do more with their day. Whether you’re automating routine tasks, analysing data, or looking for actionable insights that inform better decision making, Copilot’s in your corner. And the benefits are big – streamlined processes, less manual errors and more time to concentrate on strategic growth. But real value doesn’t come from handing tools to your team straight away, and this is where come in. We identify where Copilot will make a difference, put the right security and governance in place, and provide tailored training and ongoing support. Put simply, we remove the guesswork and make AI easy for your SMB.
How Copilot Works
This AI assistant draws on your business’ data and works alongside the Microsoft apps you use every day – think Word, Excel, PowerPoint, Outlook and Teams.
When you want to work smarter, simply reach for Copilot and get real-time support. Need to summarise a meeting, draft or fine tune a document, analyse data to spot trends, or put together a polished presentation? These are just some of the tasks Copilot can handle, while your team stays in control. And we’ve seen it make a real difference for SMBs, with outcomes including:
- More efficient workflows – Copilot handles repetitive admin, giving teams more time to focus on strategic initiatives.
- Better business decisions – Copilot analyses data quickly and accurately, informing decision making to drive better business outcomes.
- Enhanced customer experiences – Copilot can help personalise interactions and speed up response times for a higher level of service.
- Cost savings – Copilot optimises workflows, so you can make better use of your resources and reduce waste.
- Scalability – Copilot is designed to grow alongside your business. So when processes change, Copilot adapts with ease.
Secure Adoption
Copilot works with your business information, so tools shouldn’t be turned on without the right security measures in place.
Your people should be able to use Copilot confidently, without needing to worry if it’s safe. This is where we step in, and make AI adoption simple with the right security and governance. We work with you to make sure Copilot can only access the right data (so sensitive business information doesn’t surface in outputs), put practical rules in place, and make sure your security foundations are strong. That translates to less guesswork, and more time to focus on getting value from your AI tools.
Ongoing Support
Our team plan, tailor and implement Copilot solutions for your SMB, but the support doesn’t stop there.
We know it takes time for people to get used to new technology. And the best way to encourage sustainable adoption is to make sure tools are helpful, and your team have the right skills to use them. Which is exactly why we provide ongoing support, optimisation and training that’s tailored to your people and their roles. The result is continuous improvement, and more value from your investment.
SMBs we’ve supported
Client Success Stories
We make continuous improvement easy, so your IT stays efficient and secure. Here’s how we’ve helped clients make IT work for them – not the other way around.
01
Pancare Foundation
Helping Pancare stay connected and deliver care When the pandemic hit, Pancare faced a major challenge: half its revenue gone
Our Process: Safe, Responsible AI for SMBs
Tailored Discovery
We work closely with you, taking the time to understand your unique needs and where Copilot can fit into your team’s workflows.
From here, we get to work and design solutions around your business – so you can boost productivity and support growth.
01
Solid Foundations
Quality data = quality results.
We prepare by creating a detailed list of all your data, conduct a content review to eliminate duplicates and reduce storage costs, and set up rules to classify data (which also helps identify sensitive and compliance-related information). This creates a solid foundation, so you can rely on accurate, relevant insights.
02
Secure Data
We keep building strong Copilot foundations by evaluating and improving your business’ data security and compliance.
This involves running a risk assessment, cleaning up permissions, and applying rules for handling and sharing sensitive data so risk is reduced.
03
Ongoing Optimisation
We drive continuous improvement, so Copilot use stays accurate, efficient and secure.
We help you manage workspaces, and automate reviews of access and data policies, so you can enjoy the long-term benefits of Copilot.
04
Making Copilot for SMBs Simple
Our experts have helped SMBs in Melbourne and Sydney shift Copilot from a business goal to a tool they reach for every day. If you’re ready to make the most of AI, supported by an expert team, here’s a few more reasons we’d be a good fit.
- We’ve been making IT simple for SMBs since 1987.
- We proudly partner with 150+ businesses across Australia.
- Our customer satisfaction rating is 99.99%.
- Our average call response time for support is 26 seconds.
- We drive continuous improvement with monthly ICT health checks.
More Services
We’re a one stop shop for your SMB’s technology needs. One dedicated team, keeping IT easy, secure, and ready to take on what’s next.
Managed IT
Keep technology running smoothly and ready to keep pace with where your business is heading. Our proactive managed IT services ensure your technology environment is monitored, maintained, secured and continuously improved.
AI Solutions
Save time, improve decision making, and transform your business with AI solutions. We help with secure adoption, and deliver training to ensure your team has the skills and confidence to make the most of AI tools including Microsoft Copilot.
FAQs
What is Microsoft Copilot?
Copilot is an AI-powered assistant that draws on your business’ data and works alongside your go-to Microsoft 365 applications. This includes Word, PowerPoint, Excel, Teams and Outlook. Because Copilot is integrated directly into these apps, your team can use it to gain real-time support and streamline how they work. For example, they can use Copilot to draft a document, or refine one they’re already working on.
How can SMBs benefit from Microsoft Copilot?
Copilot delivers strong value for SMBs. It improves efficiency, supports more informed decision making, and helps your team get more done within their work day. The best way to unlock these benefits is implementing Copilot with secure foundations, and providing training for your team so they know how to use it well – from prompt writing through to use cases.
Is Microsoft Copilot safe to use for businesses?
Copilot is safe to use for businesses when it’s set up and managed correctly. This includes ensuring you’ve got the right security controls and governance in place, so data is secure and there are rules around how your team can use Copilot. If you want a hand to get this right, so you can move forward with confidence, we’ve got the experience and know-how to make IT simple.
Which Microsoft licensing is required for Copilot?
This varies, depending on your current Microsoft environment, the size of your business, security needs, and the specific services you’d like to use. Microsoft 365 Business Premium is a popular choice, as it creates a strong foundation. Copilot may need additional licensing or bundled options depending on the solution you require.
Is there any difference between ChatGPT and Microsoft Copilot?
There’s a big difference. ChatGPT is a general-purpose AI platform, and it’s used to generate content and answer questions. In comparison, Microsoft 365 Copilot is business-focused, and integrates directly with your Microsoft 365 apps. It also works within existing security, compliance and permission frameworks. If you’re looking for an AI business solution for your SMB, we recommend Copilot and can help you adopt it safely.