AI Training
Microsoft Copilot Training for SMBs
Don’t just hand your team AI tools. Give them the skills to use them confidently, consistently and securely with Microsoft Copilot training.
AI Training
Rolling out Copilot is the beginning of your AI journey – not the end. The next step is teaching your team, so they can make the most of new tools at each stage. This is where we come in. Whether you’re introducing Copilot for the first time, building confidence, or want training tailored to your business, we’re here to help. Ready to unlock real value? We make IT easy with hands-on, business-focused sessions designed around real workplace scenarios.
The Foundation Copilot Fundamentals
Introducing Copilot to your team? It’s time to give them a solid foundation. This course runs for four hours over two sessions, and teaches your team what Copilot is, how it works within Microsoft 365, and how to use it effectively every day. We cover prompt techniques and common use cases, and go through practical guided exercises.
You’ll learn:
- What Copilot is, and how it works across Microsoft 365
- How to craft strong prompts using the Goal, Context, Source and Expectations framework
- How to navigate the Copilot app and Copilot in Edge
- How to use Copilot in Word, Excel, Teams, Outlook and PowerPoint
Ongoing Learning Refine Your Skills
Successful AI adoption needs more than a single workshop, so we deliver structured training over four weeks. Each week focuses on a different area, and your team get to learn, practice and apply new skills so they can build confidence and practical knowledge.
You’ll learn:
- How to refine prompts for better results
- How you can improve communication, document creation and meeting productivity
- How Copilot supports data analysis
- How to develop presentations with Copilot
- How to apply Copilot confidently and securely
Tailored Training Designed for Your Business
When you need something tailored to fit your business, our Microsoft 365 Copilot Practical Workshop is the answer. It’s designed around your goals, workflows and Microsoft environment, so the focus remains on what’s relevant for your team – whether that’s Copilot, Copilot Agents or Microsoft 365 Copilot Chat. It’s ideal to train specific departments and teams, explore business-specific use cases, and speed up AI adoption.
You’ll benefit from:
- Pre-training planning
- Customised demonstrations
- Practical hands-on activities
- Participant workbooks
- Supporting learning resources
SMBs we’ve supported
Client Success Stories
We help businesses in Melbourne, Sydney and across Australia be confident in their cyber security – so they can focus on what matters.
01
Orthosport Victoria
IT That Keeps Pace with a Busy Surgical Practice, Across Two Sites Overview Orthosport Victoria (OSV) has worked with BusinessWorks
01
Pancare Foundation
Helping Pancare stay connected and deliver care When the pandemic hit, Pancare faced a major challenge: half its revenue gone
Our SMB Cyber Security Process
Tailored Discovery
We work closely with you, taking the time to understand your unique needs and where Copilot can fit into your team’s workflows.
From here, we get to work and design solutions around your business – so you can boost productivity and support growth.
01
Solid Foundations
Quality data = quality results
We prepare by creating a detailed list of all your data, conduct a content review to eliminate duplicates and reduce storage costs, and set up rules to classify data (which also helps identify sensitive and compliance-related information). This creates a solid foundation, so you can rely on accurate, relevant insights.
02
SecureData
We keep building strong Copilot foundations by evaluating and improving your business’ data security and compliance.
This involves running a risk assessment, cleaning up permissions, and applying rules for handling and sharing sensitive data so risk is reduced.
03
OngoingOptimisation
We drive continuous improvement, so Copilot use stays accurate, efficient and secure.
We help you manage workspaces, and automate reviews of access and data policies, so you can enjoy the long-term benefits of Copilot.
04
AI Training for SMBs in Melbourne and Sydney
We know each SMB is at a different stage in their AI journey. That’s why our training is designed to support your business at every step. Whether you’re exploring Copilot, want to refine your team’s skills or you need training tailored around existing workflows and processes, we’re here to make AI simple so you can embed it into how your team works. Need another reason to reach out?
- We’ve been helping local SMBs stay ahead of innovation since 1987.
- We’re the trusted partner of 150+ businesses across Australia.
- Our team’s proud to have earned a customer satisfaction rating of 99.99%.
Other Services
We’re a one stop shop for your SMB’s technology needs. One dedicated team, keeping IT easy, secure, and ready to take on what’s next.
Managed IT
Keep technology running smoothly and ready to keep pace with where your business is heading. Our proactive managed IT services ensure your technology environment is monitored, maintained, secured and continuously improved.
AI Solutions
Save time, improve decision making, and transform your business with AI solutions. We help with secure adoption, and deliver training to ensure your team has the skills and confidence to make the most of AI tools including Microsoft Copilot.
FAQs
Can you train our team to use Copilot effectively?
Yes, our AI training for SMBs gives your team the skills to use new tools well – so they actually become part of their workday. Whether you need to start with solid foundations, structured training to build your team’s confidence or customised workshops, we can help.
Can Copilot training be tailored to our business?
Yes. That’s exactly what our Microsoft 365 Copilot Practical Workshop is for. This session is customised for your business, with a focus on what’s most relevant for your team. It’s an ideal option when you’re looking to train specific departments, explore use cases that apply to your business, and support faster (but still sustainable) AI adoption.
What will the BusinessWorks AI Training training teach our team?
Your team build their knowledge of Copilot, learn skills to use it effectively and get the chance to apply their learnings. As a result, they can use Copilot confidently and securely across real scenarios – so your SMB can unlock more value from tools at a faster pace.
How can we support sustainable AI adoption?
We recommend training your team. When people don’t have the right skills, they’re less likely to make AI a part of how they work. Our training shows them how and where Copilot is useful, which supports sustainable adoption and more value over time.
Can you provide ongoing support?
We can. We support SMBs throughout their entire AI journey, so your team can use Copilot responsibly, safely and effectively. We help to identify where Copilot fits into your teams workflows, build solid foundations, secure data, deliver training, and support ongoing optimisation. If you want to make AI simple, we’re the trusted technology partner in Melbourne and Sydney.