ICT Health Checks
Making ongoing improvement simple
We keep technology running at its best with monthly ICT health checks and reporting. Our assessments spot issues early, identify where there’s room for improvement, and ensure IT meets best practices and evolves alongside your business goals. And when the report’s ready, we sit down with you in person to go through the findings and map out a path forward.
ICT Health Checks
With a proactive approach and reporting that takes the complexity out of IT, we make staying secure and supporting peak performance easy for SMBs. You get a clear view of what you have and priorities, so you can make practical decisions backed by all the right information.
What We Review
Our ICT health checks assess your complete IT environment. Nothing gets missed or left behind, so you gain genuine confidence technology’s supporting your team and securing your business.
- System performance: We look for inefficiencies and bottlenecks across your servers, workstations and network devices.
- Security: We examine security measures, including firewalls, antivirus and intrusion detection systems, to ensure data and systems are protected.
- Backup and disaster recovery: We confirm backup systems are dependable, and ensure disaster recovery systems are up to date and effective – so you can recover quickly when it matters.
- Software and hardware inventory: We identify outdated or unsupported technology that could introduce unnecessary risk.
- Network analysis: We analyse your network infrastructure, and identify weakness and opportunities to improve performance and reliability.
The Benefits
- Issues are found and fixed before they impact your business and team. That translates to more productivity, and less downtime.
- Security is consistently reviewed, updated, and improved over time – so your business builds resilience.
- You gain a stable, secure technology environment that simply works, because we stay on top of IT.
- Costly emergency repairs are a thing of the past, and you can extend the life of your hardware because IT’s proactively managed.
Our Approach
Our experts have the knowledge, experience and tools to find and resolve IT issues that slow your business down and increase risk.
While most IT providers send through long, complex reports that gather dust, we know this approach isn’t effective. So we make IT simple by visiting your office, and going through our findings and recommendations in person. You get the opportunity to ask questions and dig deeper when it matters, so you can make informed, confident decisions about IT.
SMBs we’ve supported
Client Success Stories
We make continuous improvement easy, so your IT stays efficient and secure. Here’s how we’ve helped clients make IT work for them – not the other way around.
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Orthosport Victoria
IT That Keeps Pace with a Busy Surgical Practice, Across Two Sites Overview Orthosport Victoria (OSV) has worked with BusinessWorks
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Pancare Foundation
Helping Pancare stay connected and deliver care When the pandemic hit, Pancare faced a major challenge: half its revenue gone
Simplify IT in 3 Steps
Smooth Onboarding
Our onboarding process is designed to be simple, structured and low impact.
We learn your environment and capture critical information, take over responsibilities, resolve long-standing issues and get started from day one. At the end of onboarding, your business is more secure and better supported.
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Ongoing Support
You gain proactive maintenance and monitoring, and responsive in-person and over the phone support from your dedicated team.
We focus on practical advice and solutions, and building strong partnerships that drive more efficient, secure and agile technology.
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RegularIT Reviews
We run monthly ICT health checks and reviews.
- You get a clear picture of where your IT stands, and understand where proactive improvements can support your team, current and future goals, and business outcomes. When your report is ready, we go through findings and recommendations without any IT jargon, so you can confidently make the right decisions for your business.
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Better Technology, Backed by SMB Specialists
If you’re wondering why you should choose BusinessWorks, it’s simple:
- We’ve been improving IT for SMBs since 1987.
- We partner with 150+ businesses across Australia – so we we’re experts at supporting SMBs, but you’re never just a number.
- We’ve earned and maintained a 99.99% customer satisfaction rating.
- Our average call response time for support is 26 seconds, so you can move past problems fast.
- We run monthly reviews, so your IT is always improving.
More Services
We’re a one stop shop for your SMB’s technology needs. One dedicated team, keeping IT easy, secure, and ready to take on what’s next.
Managed IT
Keep technology running smoothly and ready to keep pace with where your business is heading. Our proactive managed IT services ensure your technology environment is monitored, maintained, secured and continuously improved.
AI Solutions
Save time, improve decision making, and transform your business with AI solutions. We help with secure adoption, and deliver training to ensure your team has the skills and confidence to make the most of AI tools including Microsoft Copilot.
FAQs
How often do you conduct ICT Health Checks and reviews?
Our team conduct a personalised ICT health check every month for your business. The findings and recommendations from these reviews allow you to gain a clear picture of where your technology stands, where risk or room for improvement exists, and how you can move forward. The benefits include proactive issue resolution, enhanced security, improved performance, and cost savings.
What do ICT health checks cover?
Our ICT health checks conduct a thorough review of your business’ complete IT environment – so you can stay secure and support peak performance. They assess your system performance, cyber security measures, backup systems and disaster recovery plans, software and hardware, and network.
Do you support businesses to understand the findings and recommendations in ICT health check reports?
Absolutely. We schedule a time to go over your ICT health check report, so we can sit down and discuss the findings and recommendations face-to-face. As a result, you aren’t left with more questions than answers. Instead, you have clarity and a practical path forward to better IT for your SMB.